WhatsApp is a popular messaging platform known for its large user community and ease of use. Some advantages of WhatsApp include:
- Large user community: WhatsApp has a vast user base, it provides a widespread network for communication. Hence, there is no need for your clients to install an additional app on their phones to connect with you.
- Ease of use: WhatsApp offers a user-friendly interface, making it simple for individuals to send messages, make calls, and share media with their contacts.
- WhatsApp for Business API: You can use the WhatsApp for Business API for a more seamless integration of this cannel into your IT landscape.
In comparison, SecuChat offers several advantages that distinguish it from WhatsApp:
- Closed community: SecuChat allows you to have a closed community, enabling you to control who gets onboarded and who can communicate with each other.
- Full control over the usage policy: With SecuChat, you have complete control over the service’s usage policy, including availability, associated costs, and you cannot be shut out from this communication channel.
- Full control over data storage: SecuChat provides you with the flexibility to store data on-premises or with a chosen provider. Jemmic has built up regional hosting and operational capabilities with selected partners.
- Bank-grade security: SecuChat ensures banking grade security standards by using the same technologies than mobile banking systems. Users are onboarded securely, preventing scams and impersonation attempts.
- Centralized message auditing: While SecuChat encrypts messages between the phone and server, it offers centralized auditing capabilities, ensuring compliance with regulations.
- Enforced biometric authentication: SecuChat enhances security through enforced biometric authentication according to best practices in the banking environment.
- White box audits: Clients can conduct white box audits to thoroughly investigate SecuChat’s security mechanisms, providing transparency and assurance.
- Asymmetric privileges: SecuChat allows the implementation of custom policies with asymmetric privileges, catering to specific use cases between bank advisors and clients.
- Integrated electronic signature: SecuChat offers integrated advanced or qualified electronic signature capabilities, enabling secure document signing within a conversation.
- Screensharing and audio/video recording: SecuChat integrates screensharing functionality for support cases or guiding clients through contracts. It also allows automatic recording and archiving of audio and video.
- Structured data forms: SecuChat enables the exchange of structured data through forms, streamlining information gathering and communication processes.
- Conversation history access: Adding users to a conversation in SecuChat provides them with access to the conversation’s history, facilitating context and collaboration.
- Customized branding: SecuChat offers the option to have a dedicated app branded with the client’s colors and name on users’ phones, enhancing brand recognition.
In summary, while WhatsApp has a large user community and installed on many phones, SecuChat provides a secure and controlled communication environment with features tailored to the specific needs of financial institutions. It offers a closed community, comprehensive control over usage and data storage, bank-grade security, auditing capabilities, and integrated functionalities such as electronic signatures and screensharing. SecuChat ensures compliance, facilitates collaboration, and allows for a personalized user experience.
