Co-Browsing
Brings seamless, real-time support to both mobile and web platforms.
SecuChat’s co-browsing feature brings seamless, real-time support to both mobile and web platforms, allowing banking clients to access assistance whenever they need it. Whether authenticated or not, customers can easily engage in a co-browsing session—no additional installations or complex steps required. Simply accepting a prompt initiates a secure, interactive session where a support agent can view their screen and offer personalized guidance.
A Simple, Seamless Journey to Resolve Issues
Starting a co-browsing session is as easy as beginning a conversation with SecuChat. When a user seeks help—whether for onboarding, a complex transaction, or troubleshooting—the support agent can initiate a co-browsing session within the chat. The user sees a prompt to allow the agent to view their screen and, with one tap, begins a shared journey to resolve the issue.
Effortless Access
With one tap, users can begin a session, gaining guidance with minimal steps.
Cross-Platform
Co-browsing works seamlessly on mobile and web, adapting to any device. Integrate co-browsing easily in your mobile app with our SecuChat SDK.
Secure and Transparent
Each session is encrypted and can be recorded, ensuring users are informed and the bank in control.
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