Itzig, Luxembourg
When applying for this position please send your CV and application letter. If you have less than 5 years of experience, include also your diplomas, grades and class positions.
Job Description:
- Contribute to workshops with clients to refine their user stories and confirm functional requirements
- Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain our solution
- Contribute to a successful adoption of our solution at client by participating to change management activities
- Provide 2nd level support (technical and business) and drive resolution of technical escalations, including identification of root cause and issue resolution
- Collect information and document bugs for product issues that are impacting customers
- Take ownership from Change Requests to implementation of new features in the existing modules of the platform
- Meet or exceed the expectations of our customers on response quality, timeliness of responses and overall customer experience
- Provide feedback internally so that common or emerging issues can be addressed before they become serious or widespread
Your Profile:
- Academic degree in Computer Science or proof of equivalent working experience (several years in IT)
- Knowledge of Java, a Java IDE and how to handle the debugger as well as SQL and RDBMS (Oracle DB, MS SQL, and/or PostgreSQL)
- Knowledge of Linux and Shell scripting
- Familiar with our technology stack (Java / Spring / Hibernate / REST services / JavaScript / HTML 5 / CSS3 / React)
- Strong analytical and problem-solving skills, and knowing how to figure out stuff
- You have the ability to communicate with clients in a professional way, with a customer first mindset
- Ability to take initiative and get things done
- Experience in troubleshooting applications and scripts by accessing and analyzing logs
- Good understanding of IT-Security and relevant related skills (e.g. PKI, Certificates, Ciphers, Keystores, OWASP)
Very welcome optional skills:
- Understanding of/experience in the financial sector
- Work experience with our tooling pipeline (GIT, gradle, JUnit / Selenium / Jenkins, Sonar, JIRA etc.)
- Experience in a wide range of tools and technologies used by our customers like Reverse / SOCKs Proxies, HTTP(s)
- Tools like bash, grep, ssh, openSSL, vi, tail, sed and tcpdump ring a bell!
- A clear understanding of basic network concepts/services
Languages
- English (mandatory)
- French or German (considered a very welcome plus)
