Jean-Pierre Schmit, Author at Jemmic

Simplifying Electronic Signatures: Embracing the Conversational Way

In today’s digital world, electronic signatures are reshaping how we formalize agreements, especially in industries like banking where security, authenticity, and seamless interaction are paramount. Gone are the days of cumbersome paper trails; now, the goal is to create a...

12 November 2024

Enhancing User Experience in Mobile Banking with Co-Browsing

Blog

Enhancing User Experience in Mobile Banking with Co-Browsing

As banks increasingly adopt mobile-first and mobile-only strategies, ensuring an accessible, user-friendly app experience has become crucial. Among the tools that banks now offer to enhance support, co-browsing has emerged as an innovative approach. Co-browsing allows support agents to share...

5 November 2024

When and how to transition clients from Whatsapp to a secure chat?

Q&A

When and how to transition clients from Whatsapp to a secure chat?

You did it ! You attracted potential clients with an open-to-everyone Whatsapp contact number, and you now are engaging with a prospect that you want to convert to a client. According to the Whatsapp terms & conditions, communication is end-to-end...

28 November 2023

Recap over Europe’s fintech & banking events

Blog Events

Recap over Europe’s fintech & banking events

(Berlin/Luxembourg), 24.07.2023. – The summer break is approaching – let’s use the time to reflect a bit about what we learned from running over half of Europe attending an extensive list of industry-relevant events, ranging from tech to customer support,...

24 July 2023

Is it possible to add SecuChat to an existing environment and how long does it take?

Q&A

Is it possible to add SecuChat to an existing environment and how long does it take?

SecuChat is available as a white-labeled app that can be adjusted to your corporate design and logo, as well as an SDK, that can be integrated into an already existing environment (such as web or mobile banking). Integrations and synchronizations...

2 June 2023

SecuChat as cornerstone for Conversational Banking of Finnova

Announcements

SecuChat as cornerstone for Conversational Banking of Finnova

Lenzburg (Switzerland)/Itzig (Luxembourg), 08.02.2023. – Finnova, a leading provider of banking software in Switzerland, and jemmic, a leading provider of secure client communication for financial institutions, are expanding their partnership. The SecuChat suite is becoming a fully integrated component of...

8 February 2023

As a bank, how can I reduce costs by integrating a chat to my existing web or mobile banking environment?

Q&A

As a bank, how can I reduce costs by integrating a chat to my existing web or mobile banking environment?

From a customer point-of-view, having a live chat in your mobile or web banking solution is a very comfortable feature: instead of having to browse through a predefined web interface or long FAQ sections for finding an answer to my...

2 January 2023

Unleash your full potential with conversational banking!

Announcements

Unleash your full potential with conversational banking!

If only a fraction of your private banking clients are engaging over digital channels, it doesn’t mean that the others don’t know or don’t want to engage with you over digital tools. Unleash your full potential with conversational banking! Let’s...

10 August 2022

What is the difference between WhatsApp and SecuChat?

Q&A

What is the difference between WhatsApp and SecuChat?

WhatsApp is a popular messaging platform known for its large user community and ease of use. Some advantages of WhatsApp include: In comparison, SecuChat offers several advantages that distinguish it from WhatsApp: In summary, while WhatsApp has a large user...

1 July 2022

What are the advantages of asynchronous communication in customer support?

Q&A

What are the advantages of asynchronous communication in customer support?

Asynchronous communication refers to a method of exchanging messages or information where individuals can communicate without the need for immediate or real-time interaction. Unlike synchronous communication, which includes phone calls or face-to-face conversations, asynchronous communication allows participants to engage at...

1 April 2022

Author: Jean-Pierre Schmit

Simplifying Electronic Signatures: Embracing the Conversational Way

Enhancing User Experience in Mobile Banking with Co-Browsing

When and how to transition clients from Whatsapp to a secure chat?

Recap over Europe’s fintech & banking events

Is it possible to add SecuChat to an existing environment and how long does it take?

SecuChat as cornerstone for Conversational Banking of Finnova

As a bank, how can I reduce costs by integrating a chat to my existing web or mobile banking environment?

Unleash your full potential with conversational banking!

What is the difference between WhatsApp and SecuChat?

What are the advantages of asynchronous communication in customer support?

Simplifying Electronic Signatures: Embracing the Conversational Way

Enhancing User Experience in Mobile Banking with Co-Browsing

When and how to transition clients from Whatsapp to a secure chat?

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